Support
Support
Section titled “Support”Dockreg offers reliable support to help you get the most out of our private Docker registry service. Whether you’re just starting out or managing a large-scale deployment, our support options are designed to minimize downtime and resolve issues quickly.
Help Center
Section titled “Help Center”The fastest way to find answers is through our comprehensive documentation. Our Help Center covers everything from setup to advanced features:
- Getting Started: Learn the basics of using Dockreg.
- Organizations: Manage teams and permissions.
- Registries: Create, delete, and manage your private registries.
- Integrations: Connect with tools like Docker CLI and webhooks for monitoring.
- Usage & Billing: Understand your plan limits and costs.
- Troubleshooting: Common issues and solutions.
- FAQ: Frequently asked questions.
- Release Notes: Stay updated on new features and changes.
- Security: Best practices and compliance information.
If your question isn’t covered, search the docs or browse by topic.
Contact Support
Section titled “Contact Support”We provide multiple ways to reach our team, depending on your plan:
Email Support
Section titled “Email Support”- Available to all users (Starter, Team, Enterprise).
- Email: support@dockreg.com
- Response time: Within 24 hours for Starter/Team; within 1 hour for Enterprise.
- Use this for general inquiries, billing questions, or feature requests.
24/7 Support
Section titled “24/7 Support”- Starter and Team Plans: Community support via email and our Help Center. Upgrade for priority access.
- Enterprise Plan: Includes 24/7 phone and email support with dedicated account managers. Contact sales@dockreg.com to set up your support line.
- SLA: 99.9% uptime guarantee, with rapid response for critical issues.
Schedule a Demo or Contact Sales
Section titled “Schedule a Demo or Contact Sales”- For custom pricing, integrations, or Enterprise features: Contact Sales.
- Schedule a Demo to see Dockreg in action with a support specialist.
Troubleshooting Resources
Section titled “Troubleshooting Resources”Before contacting support, try our self-service options:
- Troubleshooting Guide: Step-by-step fixes for common problems like login issues, push/pull errors, or storage limits. See /troubleshooting/.
- Vulnerability Scanning (Beta, available for selected users): Check reports in your dashboard (https://dockreg.com/dashboard) for security issues.
- Real-Time Monitoring: Use the dashboard (https://dockreg.com/dashboard) to track usage and identify issues.
- Community Forum: Join discussions on our blog or upcoming community channels.
Additional Resources
Section titled “Additional Resources”- Privacy Policy: How we handle your data.
- Terms of Service: Usage guidelines.
- Status Page: Real-time service updates (coming soon).
No credit card required for the free Starter plan. If you need immediate help, start with the Help Center or email us—we’re here to ensure your containers deploy with confidence.